These Terms & Conditions apply when you book, receive or pay for service from EasyFixOregon LLC ("EasyFixOregon," "we," "us"). By booking service with us, you agree to these terms.
Our services
EasyFixOregon repairs home appliances and HVAC systems in the Portland, Oregon metro area. Service is provided at the address you give us. You agree to provide safe access to the equipment and the work area, and to tell us about any known hazards.
Service call, estimates and approval
- A service call (diagnostic) fee is quoted when you book and is due for each visit, whether or not you go ahead with the repair.
- After diagnosis we give you a written estimate. It may list several options. No repair work starts until you approve an estimate, in writing or by signing on our device.
- Estimates are based on what we can see at diagnosis. If we find additional problems, we will give you a new or revised estimate before doing extra work.
Parts and materials deposit
- When a repair needs parts or materials to be ordered, we ask for a deposit before ordering. The deposit amount is shown on the approved estimate.
- The parts and materials deposit is non-refundable once the parts are ordered, including if you cancel the repair, because many parts cannot be returned.
- The deposit is credited toward your final invoice.
Payment
- Payment is due when the work is completed, unless we agree otherwise in writing.
- We accept card payments in person and through secure payment links sent by text or email. Payments are processed by Stripe; we do not store full card numbers.
- Refunds, when approved, are returned to the original payment method.
Warranty
- Labor: 90-day warranty on labor.
- Parts: limited warranty on parts, unless the "Warranty for This Repair" section of your invoice says otherwise. Manufacturer warranties on parts are provided by the manufacturer.
- Warranty service is scheduled within 3 business days, Monday to Friday only (no weekends or holidays).
- The warranty is void if the appliance is moved from the original service location; serviced, repaired or tested by anyone not authorized in writing by EasyFixOregon; the invoice is unpaid or the payment is reversed or disputed; the original invoice cannot be presented; or the appliance is misused, overloaded or damaged after the repair.
- The original service call fee is non-refundable. A new service call (diagnostic) fee applies for a different problem on the same appliance, a different appliance, or electrical, plumbing or installation issues unrelated to the original repair.
- EasyFixOregon decides at its sole discretion whether a repair qualifies for warranty service. If an approved warranty claim cannot reasonably be completed, we may refund the original repair charge.
SMS Terms
- Program: EasyFixOregon text messages. With your consent, EasyFixOregon LLC sends text messages about your service: appointment confirmations and reminders, technician on-the-way notices, estimates, invoices and payment links, receipts, and service follow-ups.
- Promotional messages: occasional seasonal service offers are sent only if you separately agree to receive them.
- How you opt in: you give consent when booking, for example by saying yes when our dispatcher asks on the phone. Consent is not a condition of purchase. After you opt in, you receive one confirmation text.
- Message frequency varies based on your service.
- Message and data rates may apply.
- Opt out: reply STOP at any time to stop receiving messages. You will receive one final message confirming that you are unsubscribed.
- Help: reply HELP, or call us at (971) 293-5646.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy: https://easyfix.expert/privacy-policy
Cancellations and rescheduling
Please let us know as early as possible if you need to cancel or reschedule an appointment. The parts and materials deposit rules above apply to cancelled repairs.
Limitation of liability
To the extent allowed by law, our liability for any claim related to our service is limited to the amount you paid for that service. We are not responsible for pre-existing conditions of the equipment or the property.
Changes to these terms
We may update these terms. The effective date above shows when they were last changed.